Shipping and Return Policy

1. Introduction

This Shipping and Return Policy outlines the terms and conditions related to the delivery of your purchases and the process for returns and exchanges. By making a purchase, you agree to the terms set forth in this policy. Please read it carefully before completing your order.

2. Shipping Policy

2.1 Processing Time Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During high-volume times such as holidays or special sales events, processing may take longer, but we will keep you updated on any delays.

2.2 Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of the order. We offer the following shipping options:

• Standard Shipping: Typically takes 5-7 business days.
• Expedited Shipping: Typically takes 2-3 business days.
• Overnight Shipping: Typically takes 1 business day.

Delivery times are estimated and not guaranteed. Please note that delivery delays can occasionally occur due to external factors such as weather, customs processing, or carrier issues.

2.3 Shipping Destinations We currently ship to the following locations:

• Domestic (within US)
• International (selected countries)

For international orders, customs, duties, and taxes may apply depending on the destination country. These charges are not included in the shipping fee and are the responsibility of the customer.

2.4 Tracking Your Order Once your order has been shipped, you will receive a confirmation email that includes a tracking number. You can use this number to track your order through our shipping partner’s website. Please allow 24-48 hours for the tracking information to become available.

2.5 Lost or Damaged Packages We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is damaged during transit, please contact us within 48 hours of receiving the damaged goods, and we will work with you to resolve the issue.

3. Return Policy

3.1 General Return Policy We want you to be satisfied with your purchase. If for any reason you are not, you may return your item(s) within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please note that certain items are non-returnable, including:

• Sale items
• Gift cards
• Personalized or custom-made items
• Perishable goods (such as food or flowers)

3.2 Return Process To initiate a return, please contact us at [email protected] with your order number and a brief explanation for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package. Please do not send items back without first receiving an RMA number.

3.3 Shipping for Returns Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received. We are not responsible for returns that are lost or damaged in transit.

3.4 Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund. If you have not received your refund within 10 business days of approval, please contact your financial institution for further assistance.

3.5 Exchanges If you wish to exchange an item for a different size or color, please initiate a return following the process outlined above and place a new order for the desired item. Once we receive your returned item, we will process your refund.

4. International Returns

For international customers, the return process is the same as described above. However, please be aware that return shipping costs and any applicable customs fees, duties, and taxes are the responsibility of the customer. We are not responsible for any customs fees that may be applied to returned items.

5. Late or Missing Refunds

If you haven’t received a refund within the stated time frame, first check your bank or credit card account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected], and we will be happy to assist you.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the item, and we will provide instructions for returning the item. We will cover the cost of return shipping for damaged, defective, or incorrect items. Upon receipt of the returned item, we will send a replacement or issue a full refund, including any original shipping costs.

7. Contact Us

If you have any questions about our Shipping and Return Policy, please don’t hesitate to reach out to our customer support team at [email protected].